Privacy Policy — Zen Happens

What information I may collect

Depending on the nature of your enquiry or session, I may collect personal information such as:

• your name
• phone number
• email address
• address or general location details
• information you provide through contact forms or booking enquiries
• payment and booking information
• health or wellbeing information you choose to share that is relevant to your session
• any other personal information you voluntarily provide

Under Australian privacy law, health information is considered sensitive information, so it should be handled with extra care. (OAIC)

How I collect your information

I generally collect personal information directly from you, for example when you:

• contact me through my website, email, phone, or social media
• complete a booking or enquiry form
• provide information before or during a session
• make a payment
• communicate with me after your session

The OAIC's guidance says health information should generally be collected directly from the individual where reasonable and practical. (OAIC)

Why I collect your information

I collect personal information so I can:

• respond to your enquiries
• book and manage appointments
• provide QHHT sessions and related support
• communicate with you about your session
• maintain appropriate records
• process payments
• meet any legal or regulatory obligations

Australian Privacy Principle 3 says personal information collected by an APP entity should be reasonably necessary for its functions or activities. (OAIC)

How your information may be used or disclosed

Your personal information will only be used or disclosed for purposes related to the services I provide or where required or authorised by law.

This may include disclosing information to:

• payment service providers
• website or form service providers
• IT or administrative support services
• professional advisers where necessary
• authorities where required by law

I do not sell your personal information.

Storage and security

I take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Your information may be stored in secure digital systems, email systems, booking platforms, payment platforms, and other business records used to manage my services.

While I take care to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

Access and correction

You may request access to the personal information I hold about you, and you may ask me to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

Australian Privacy Principle 12 gives individuals a right to request access to their personal information held by an APP entity. (OAIC)

Website forms and contact enquiries

If you contact me through my website, I collect the information you choose to provide so I can respond to your enquiry and, where relevant, provide services to you.

The OAIC says individuals should be notified about key privacy matters at or before collection, or as soon as practicable afterwards. (OAIC)

Cookies and website data

My website may use standard website tools, cookies, or analytics to help improve the website experience and understand general website traffic. These tools may collect non-identifying information such as browser type, pages visited, and time spent on the site.

If you use website forms, some technical information may also be collected through the website platform.

Complaints

If you have a concern about how your personal information has been handled, please contact me first so I can try to resolve the issue.

If you are not satisfied with my response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC is Australia's independent privacy regulator. (OAIC)

Contact

If you would like to ask a question about this Privacy Policy, request access to your personal information, request a correction, or make a privacy complaint, please contact:

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to my services, practices, or legal obligations. The most current version will always be available on this website.